Refund policy

Refund and Return Policy

All sales are final. We do not accept returns or exchanges for change of mind, wrong size, color preference or items that were ordered by mistake. Please review product photos, measurements and descriptions carefully before ordering.

Earrings, anklets and other jewelry worn on the body cannot be returned for hygiene reasons.

Damaged, defective or wrong items
If your item arrives damaged, defective or different from what you ordered, we will make it right.
1. Email us within 7 days of delivery at info@turquoisevintage.com
2. Include your order number and clear photos of the item and the packaging
3. After we review your request, we will send a replacement or issue a refund to your original payment method
You do not need to send the item back unless we ask you to.
Requests sent more than 7 days after delivery cannot be accepted.

Lost packages
See our Shipping Policy for how we handle lost packages.

Order cancellations
Orders can be canceled within 12 hours of purchase. After 12 hours your order may already be processing and cannot be canceled.

Not covered
Normal wear and tear, damage from water, perfume, lotion or chemicals, damage from misuse, and slight differences in color due to screen settings or natural variation in stones and materials.

Refunds
Approved refunds are issued to your original payment method within 5 to 10 business days.

Chargebacks
If you have any problem with your order, please contact us first. We respond within 1 to 2 business days and will work with you to resolve it.