Shipping policy

Shipping Policy

Free shipping on all US orders.

Processing time
Orders are processed within 1 to 3 business days. Orders are not processed on weekends or holidays.

Delivery time
Our products ship from different warehouses.
Items from our US warehouse usually arrive in 3 to 7 business days.
All other items usually arrive in 5 to 12 business days.
Delivery times are estimates and are not guaranteed. Carrier delays, weather and holiday volume can add extra days.

Orders with multiple items
Items may ship from different locations and arrive in separate packages. You will receive tracking for each package.

Tracking
You will receive an email with your tracking number once your order ships. Tracking can take 2 to 4 business days to show updates.

Shipping address
Please double check your shipping address at checkout. We are not responsible for orders sent to an incorrect or incomplete address entered by the customer. If a package is returned to us because of an address error, we can reship it after the customer pays the new shipping cost.

Lost packages
If your tracking has not updated for 15 business days, or your order has not arrived 30 days after shipping, contact us and we will reship your order or issue a refund.

Delivered but not received
If tracking shows your package as delivered but you cannot find it, please check with neighbors, your building office and your local post office within 3 days. If it is still missing, contact us and we will help you file a claim with the carrier. We are not able to replace packages that tracking confirms were delivered to the correct address.

Holiday orders
For delivery before December 25, we recommend ordering by December 10.

Shipping locations
We currently ship within the United States only.

Questions
Email us at info@turquoisevintage.com